Solutions
Charterhouse Resource Solutions provide flexible solutions tailored to meet your specific business needs. Our reputation is to deliver a solution that will simplify the day to day operations and deliver tangible benefits to the bottom line.
Through our UK focus we have acquired specific expertise which enables Charterhouse to offer a flexible approach with business agility. However the UK focus does not inhibit Charterhouse in overseas markets. The resource solutions are transferable and enable our clients to be competitive on a Pan European level.
Benefits of a Charterhouse Managed Resource Solution
Our flexible resourcing and pricing models enable our clients to achieve their business objectives. The teams of skilled personnel we provide deliver against agreed service levels, with a wide experience of managing a range of technologies & systems, on behalf of our clients.
The emphasis on service delivery is essential and leads to significant cost improvements and business benefits to our clients. By utilising recognised IT service management best practice methodologies, Charterhouse has deployed resource solutions to our customers at a reduced cost.
By combining our strengths and skills we are able to work in partnership with our customers to deliver a comprehensive suite of services and resource solutions which meet their business requirements.
Charterhouse Managed Solutions
Service Delivery
As part of our Value Add, Charterhouse will provide industry experts who will assist our customers in design and delivery of the service. We engage early to spot potential problems before they occur. This enables our clients to optimise performance and gain efficiency and cost benefit through the delivery of a Quality Service. The Service Delivery team is responsible for the overall management and control of resources required to provide a cost effective solution to our customers. Continuous service improvement is the ethos which underpins all of our customer engagements.
Interim Operations Management
Charterhouse operates as a specialist resourcing company within the IT Industry, and provides management and support functions associated with service delivery. Our Interim Management staff will focus on strategic issues and business objectives, working in partnership with our customers and their personnel to deliver against Key Performance Indicators.
Systems Management
Charterhouse is able to provide skilled personnel who manage and ensure systems availability & reliability on a wide range of technologies. The aim is to ensure our clients derive operational advantage and business benefit from the expertise of the skilled personnel we deploy. Productivity is essential, and enabling your IT to deliver greater value and efficiency is critical. Rather than be seen as an expense, working with Charterhouse will enable your IT operations to become a true business asset.
Program and Project Management
Inadequate program and project management can have a significant effect on an organisation. IT projects often fail to do the following:
- Complete on time
- Keep to budget
- Deliver the required result.
Our program and project managers have years of experience across a wide variety of business sectors. Projects they have managed range from software development and systems implementations to technical installations. The successful projects completed range from several thousands to multi million pound budgets.
Helpdesk
Charterhouse provides a flexible service and offers 24/7 coverage. We currently provide call logging and technical resources to a National IT program with mission critical business systems. The teams we provide are skilled in protocol and procedures, managed according to service level agreements, and defined escalation procedures. Our service enables staff rotation to enable cover and ongoing training.